Refund policy

Last updated: November 27th, 2025

Because all FGVN products are made to order just for you, we don’t keep items in stock and we do not offer general returns or refunds for buyer’s remorse (change of mind) or wrong size. However, if there’s a problem with your order, we’ll absolutely work with you to make it right.

1. Damaged, Misprinted, or Defective Items

If you receive an item that is misprinted, damaged, or defective, please contact us within:

  • 30 days of receiving the product (based on the delivery date shown by the carrier).

We will review your claim and, if it is determined to be an error on our part or our production partner’s part, we will replace the item or issue a refund at no cost to you.

When you contact us, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and the problem area

👉 How to report an issue:
Email us at {{your support email, e.g., support@fgvnapparel.com}} with the subject line: “Order Issue – [Order #]”.

2. Lost Packages (In Transit)

If your package appears to be lost in transit:

  • Claims for lost packages must be submitted within 30 days after the estimated delivery date shown by the carrier.

We will work with the shipping carrier and our production partner to investigate. If the shipment is confirmed lost and not delivered, we will replace the order or issue a refund, at our discretion.

3. Wrong or Insufficient Address

Please double-check your shipping address before completing your order.

If the address you provide is considered insufficient or incorrect by the courier (e.g., missing apartment number, wrong street, etc.):

  • The shipment may be returned to our facility.

  • You will be responsible for the cost of reshipment once you provide an updated, correct address.

  • Original shipping timelines will no longer apply, as this requires a new shipment.

We are not responsible for delays or non-delivery caused by an incorrect or incomplete address entered at checkout.

4. Unclaimed Shipments

If a package is not claimed and is returned to our facility by the carrier:

  • You will be responsible for the cost of reshipment if you would like the item sent again.

  • If a reshipment is not arranged, unclaimed returns may be donated or disposed of after 30 days and may not be eligible for a refund.

5. Returns for Buyer’s Remorse & Size Issues

Because every item is made to order, we generally do not accept returns or issue refunds for:

  • Change of mind / buyer’s remorse

  • Ordering the wrong size

  • Preference-related issues (e.g., not liking the color or fit)

If you are unsure about sizing, please refer carefully to our size charts before placing your order.

You are welcome to contact us at {{your support email}} if you have concerns, and any size exchanges or special accommodations (if offered) will be at our discretion and at your expense (including the cost of a new order and any additional shipping).

6. Non-Returnable Items (Hygiene & Safety)

For health and hygiene reasons, certain products are non-returnable and non-refundable, including but not limited to:

  • Face coverings / masks

  • Any other items clearly marked as non-returnable on their product page

These items cannot be restocked, so any returns of these products may be disposed of and are not eligible for reshipping or refunds unless there is a clear manufacturing defect.

7. Where to Send Returns

Please do not send any products back to the address listed on the shipping label unless we specifically instruct you to do so.

  • Once your return or replacement request is approved, we will provide the correct return instructions and address (which may be our production facility).

  • Unauthorized returns or returns sent to the wrong address may be lost, disposed of, or donated and may not be eligible for a refund or replacement.

8. How to Start a Return or Issue Claim

To start a claim for a damaged, defective, or incorrect item, or for a lost shipment:

  1. Email {{your support email}} within the applicable time window (30 days from delivery or estimated delivery for lost packages).

  2. Include your order number, explanation of the issue, and photos (if applicable).

  3. We will review your claim and respond with next steps—this may include a replacement, refund, or further troubleshooting.

9. Additional Notes

  • We reserve the right to refuse returns, refunds, or replacements if the claim is submitted outside the stated timeframes or if there is evidence of misuse or intentional damage.

  • This policy does not limit any rights you may have under applicable consumer protection laws in your location.